Return & Exchange Window

Exchange: You can request an exchange within 14 days of receiving your order.
Return: You can request a full return and refund within 30 days of receiving your order.

Eligibility Conditions To be eligible, the item must be:

In its original, unworn and unwashed condition.
With all original tags attached and intact.
In its original Sand Cat packaging.
Accompanied by proof of purchase.

Non-Returnable Items For hygiene and policy reasons, we cannot accept returns for:

Intimates, lingerie, and swimwear.
Final sale or clearance items.
Custom-made or made-to-order pieces.

How to Initiate a Request

Submit: Email us at returns@sandcatstore.com with your order number.
Confirm: Our team will review your request within 2 business days.
Ship: Once authorized, ship the item back to us in its original packaging.
Inspect: After inspection, your refund or exchange will be processed within 5-7 business days.

Refund Options

Original Payment Method: (5 to 10 business days depending on your bank).
Store Credit: (Processed within 2 business days, no expiry date).
Note: Shipping fees are non-refundable unless the item is defective.

Defective or Incorrect Items If you receive a damaged or wrong item, contact us within 48 hours with photos. We will cover all return costs and offer a full refund or replacement as a priority.